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When can we check in at the hotels?
Check in times are set by the suppliers and will show on the information for each hotel.
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What is a "no show" and a “late check out”?
A "no show" is a term used in cases when you have made a reservation but never checked in, and did not inform the hotel or us of your intention to cancel. As per hotel cancellation policy, there are no refunds for "no shows."
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Late check out is when you vacate your room and give back the room key after the official times a hotel requests its guests to do so. If you are checking out late talk to the hotel staff to agree to this or you maybe charged extra fees. “Late check out” fees vary from hotel to hotel.
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What is your cancellation policy?
The cancellation policy is set by each hotel and is clearly shown on the hotel information page, the booking form and also on your pre paid accommodation voucher.
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Where can I find directions to the hotel?
At each hotel’s page, you will find the map button. Should there not be a street map, please change the view to satellite to locate your hotel. You can also print the map by clicking with the right button of your mouse.
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Is there parking available?
Parking service differs from hotel to hotel and for hotels where parking is available the parking spaces are distributed on the first come first serve principle. You can request a parking space on the comments box of the reservation form.
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Who should we contact in case we have a problem with the hotel reservation?
You should contact the hotel or the agency through which the accommodation was booked.
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In the highly unlikely event that the hotel cannot find your reservation, please be sure to present them your Booking Reservation document. If problems persist, call at our company. Emergency Customer Service line, available 7 days a week, from 08:00 till 23:00 at the number +355692081113.
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Are hotel taxes included in hotel price?
Yes all applicable taxes are included in the price you see at our page.
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Why can certain hotels only be booked for a minimum number of nights?
During the summer season many beach hotels can only be booked for minimum number of nights (mostly 7 ore 10), as these are conditions set by the hotels themselves.
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How can I change or cancel my reservation?
All electronic Booking Reservations and Booking Orders you will receive from our site have a booking ID number and a link at the bottom page where you can cancel your reservation.
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If you click on “cancel your reservation” link you will be taken to a page where you have to click a “cancel” button and this automatically cancels your reservation. You will receive a cancellation notice by e-mail. Once you have completed a reservation you cannot change it. If you want to change it you have to cancel it and start the booking process over.
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What is the Booking Reservation Document, and how do I get the contact information of the hotel
The Booking Reservation Document shows that your reservation has been booked and confirmed.
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We recommend that you print and keep this document as you will need to present it at the time of check-in. The Booking Reservation Document also holds important reservation information, including your confirmation number and hotel contact information. This document will be sent to you by e-mail, upon receipt of a partial payment for the reservation also called a deposit.
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How long will it take for my reservation request to be answered to?
There are two categories of reservation requests possible: Instant bookings for “Available” hotels and bookings on request for hotels which are not instantly available and are classified as “Confirmation required” in our website.
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In the first case when hotels have “Available” status everything is straight forward and instant. After completing payment you will receive an automatic Booking Reservation document from our company confirming your reservation as definite.
For hotels with “Confirmation required” status you will receive a Booking Order via email informing you that your reservation is pending and will be confirmed or declined within maximum 48 hours depending on availability.
If the property has availability you will receive an e-mail from us confirming availability. Then you should click on the link on the top of the Booking Order you had previously received and proceed to payment. After completing payment you will receive from our system an automatic Booking Reservation’ which states the deposit amount you have paid and the sum remaining to be paid at the hotel.
If the property has not availability you will receive an email explaining there is not availability at the requested hotel. You should then cancel this original request as explained in the section 9 which deals with how to cancel your reservation. We then invite you to go on to our website to make a new reservation at an alternative hotel.
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How important is that my e-mail address is correct and in function?
In order to receive confirmations via e-mail make sure that the address you enter when sending your booking request is correct.
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If you enter an incorrect e-mail address you will not be able to receive a reply and this could lead to communication problems and misunderstandings. Therefore, it is crucial that you make sure all data is correct.
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Why did I not get a confirmation of my reservation by e-mail
Our e-mail might have gone to your junk or spam mail box, so please check your junk mail.
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If our e-mail has been sent to your Junk or Spam mail folder, please open it and click on the 'this is not spam' button to prevent it from happening again. If the e-mail cannot be found please contact us at sales@balkan-hotel.com with details of your booking, and if you do not get a reply within 2 hours please call us at the number provided.
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Can I make a booking for tonight on your website?
Yes you can, only by selecting hotels available for instant booking. Please ensure that you enter your credit card details correctly as there is very limited time for us or the hotel to contact you.
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Can I make a reservation by phone?
Yes you can if you have a valid credit card. While our website was designed to give customers an easy way to reserve hotel rooms online, we understand some customers prefer a more personal touch. Our customer service staff will be pleased to guide you through and complete the reservation over the phone.
